Frequently Asked Questions (FAQs)
Where is Furnest located?
We are based in Okinawa, Japan. Visit our showroom at: Hijabashi (Hijagawa) 100, Yomitan, Iha Building 2nd Floor. Click here to be redirected to Maps
Do you ship outside Okinawa?
Yes! We ship across Japan. Shipping costs and delivery times vary depending on your location—contact us for details.
How do I place an order?
Visit our showroom to pre-order, or message us if you’re not in Okinawa.
Can I modify or cancel my order?
Cancellations are accepted within 24 hours of purchase. After this window, deposits are non-refundable.
How long does it take to receive my furniture?
Most orders arrive within one month, but we allocate two to three months for any unexpected delays in production or shipping.
Do you offer interior styling?
Yes! Our Space Lift service provides digital styling guidance tailored to your home.
Can you remove my old furniture?
Yes! Hauling starts at $50, but if your item is in good condition, we’ll take it off your hands for free.
Do you offer delivery?
Yes, we provide white-glove delivery to ensure your furniture arrives safely. Delivery may be included or the fees will depend on your location—contact us for a quote.
Do you accept returns?
Yes, returns are accepted within seven (7) days if the item is in its original condition and packaging. A 20% restocking fee applies.
What if my furniture arrives damaged?
Every piece goes through a strict quality check before delivery, but if you notice a manufacturing defect, let us know immediately so we can make it right.
Do your products come with a warranty?
Yes! All our pieces come with a 12-month structural and hardware manufacturing warranty.
Can I pick up my furniture instead of having it delivered?
Absolutely! You can pick up your order at our showroom. However, Furnest is not responsible for any damage during transport.